The following complaints procedure must be followed by the parents
- Speak to the Head teacher who should resolve the complaint immediately.
- Not satisfied- Write to Head teacher who should be able to resolve the matter within five working days.
- Still unsatisfied- Write to Trustees who will arrange a panel hearing. The matter should be resolved within twenty-eight days.
Note: All the correspondence, statements and records of the complaints will be kept confidential. Written records of all complaints will be kept stating whether they were resolved at the preliminary stage or proceeded to a panel hearing.